Policy

 

Extra Fees:

    Fees are applied to all weekend events and anything after 3pm Monday-Friday.

  • Catering attendant fee: minimum of 4 hours at $35 an hour per attendant.
  • Chef fee: minimum of 4 hours at $35 an hour per chef.
  • Bartender fee: minimum of 4 hours at $35 an hour per bartender.
  • Dishwasher fee: minimum of 4 hours at $35 an hour.

Miscellaneous Fees:

  • Late order fee: 25% of total order, within 48 hours of event.
  • Cancelation Fee: anything 24hrs prior to the event will result in a charge of $250. A fee of $150 will result in canceling any orders 24-72 hours in advance.
  • Event Order Entry Fee: Fee of $50 per order will be charged to have catering team input event orders into Catertrax.
  • There will be a Change Fee for day of changes - $150 no matter the group size.
  • This includes food quantities, relocating a set-up, food additions, set-up and/or breakdown times, etc.
  • Discarding event alcohol: $150
  • We are not responsible for discarding and/or storing alcohol. The building does not currently have an alcohol license. As we acquire our beer and wine license, this policy will change.

Ordering:

All orders need to be placed by 2pm on Wednesday for the following week, or at least 6 days before the event. We will need 14 days’ notice for ALL weekend or after hour events. This will ensure we have staffing scheduled for the event.

All orders need to be placed 6 days before the event to give time for ordering. Otherwise, we may not have something in stock for the order. We will try to accommodate all orders. We will contact you if an item is not in stock.

For any events placed less than 72 hours before the event, orders must be placed from the “Fresh Fork Express Menu” tab to guarantee product availability. You may also contact the Marketplace to see what is available for pickup or delivery. 

Last minute requests must be confirmed verbally AND via email (less than 72hrs notice)

Catering Manager - Dina McKaughn Dina.McKaughn@compass-usa.com

Director of Dining Services – Ashley Broadway Ashley.Broadway@compass-usa.com

Kitchen phone – 704-752-4411 Office phone – 704-808-3056

SPX Catering Services
13320 Ballantyne Corporate Place
Charlotte, NC 28277
704.752.4410